Frequently Asked Questions
General Questions
How much money do I have to put down to get started?
A non-refundable deposit is required for the artwork creation and proof. After you approve the proof, and full payment has been received, we will begin the production process.
How long does it take to have my order ready?
Our normal turnaround time is 2 weeks once your order has approved artwork and payment has been received. However, during our peak busy seasons turnaround times may be longer and we will notify you of expected completion time.
Do you do RUSH orders?
Yes! In most cases we can turn an order around in a few days, depending on our production schedule and size of the order. Keep in mind rush order fees start at 35% and express shipping is an additional charge.
Can I send garments to you?
Yes you can. Please keep in mind all garments must be new and unworn. Garments will be inspected and determined if able to be printed or embroidered upon.
Do you match competitors' pricing?
If you’re price shopping we’ll be more than happy to match or beat any reputable competitors' price if possible, but remember to compare apples to apples when shopping around, not just advertised price.
Do you sell wholesale?
No. We concentrate our efforts in making custom merchandise for the retail customer.
Do you ship and if so, how much does it cost?
Yes, we ship. The minimum shipping fee is $12.00. Shipping cost is based on weight and distance.
Can I place my order over the phone using my credit card?
No. An invoice for electronic payment will be sent.
I do not see any designs I would like on your site. Do you have other designs?
Most of the designs you see on our website were created by customer request. If you have an idea in mind, you can submit it to us as part of your design process.
Embroidery Related Questions
Do you have any minimum quantity per order?
Do you provide samples?
There is no minimum garment count for embroidery orders.
Yes, we do. A digital rendering is always provided. Upon request, a sew out sample of the graphic image can be provided. We never proceed with any new order before receiving the customer’s approval on his/her graphic image.
What does it mean to “digitize” a graphic image?
For all embroidery orders, we need to digitize your graphic image; it means, save the artwork of your graphic image in a computerized format (either DST or EMB) that an embroidery machine is able to read.
Pricing starts at $5 and can increase depending on the complexity of the artwork. Digitizing is a one-time charge; once we digitize your artwork, you can do as many orders you want without paying this setup fee.
How much does the digitizing cost?
When you digitize an embroidery design, who owns the digitized file?
Once we digitize the graphic image, we keep it in our files for future orders; however, if the customer requests the digitized artwork a fee will be charge for the digitized artwork files.
T-Shirt Printing Questions
Do you have a minimum order?
For our screen printing and transfer services we have a 24-piece minimum For heat press vinyl services there is no minimum.
Do you offer samples? Or can I see the first one done before you print the rest?
No, we do not offer sampling for screen printing or bristol transfer t-shirt printing. We provide you digital rendering of what the final product should look like when completed.
Graphic Questions
What do I need to send to have my artwork to be digitize for embroidery ?
You can send us the artwork of your graphic image in any computerized format such as JPG, BMP, TIFF, PCX, CPT, etc. We also accept vector images: Adobe or Illustrator. We do not accept files that are in the following formats: Microsoft Office (word, publisher, PowerPoint), low resolution jpegs or bitmaps. If you already have your artwork digitized you can email it to us. You should make sure that your graphic image is in a DST or EMB format. Your already digitized artwork will be reviewed with you before the order is started.
Can I provide my own design for t-shirt printing?
Yes, we accept “print ready” customer supplied files in the following formats (.ai, .eps, cdr). “Print ready” files do not include the following formats: Microsoft Office (word, publisher, PowerPoint), low resolution jpegs or bitmaps. Any files of this nature will be reviewed with you before the order is started. If files are not “print ready”, a set-up fee of $25 and up will be charged to make the files “print ready”.
Can you modify the original design of my graphic image?
Can you create artwork for me?
We can modify the original size and colors of your graphic image. We can also include extra lettering lines to your graphic image. However, if you need to modify another part of the design, we may re-digitize your graphic image. In these cases, there will be an extra fee for the changes.
H Creations will be more than happy to assist with creating any artwork or refer you to a graphic designer, if needed. All custom designs, concepts, layouts and art recreation require an art fee deposit of $50 to begin the design process.